A grievance is a formal complaint process available when informal attempts to resolve issues with school administration have failed. Every Texas school district has a grievance policy, which is often available on the district's policy website under “FNG (LOCAL),” though not all Texas school districts' policies are available online. However, filing a grievance in a Texas school district involves several key steps and adhering to strict timelines.
Before filing, you should always try to resolve the matter informally and document these efforts, such as through email, to provide proof during the grievance process. FNG (LOCAL) outlines the district's procedure and timelines for filing a grievance, which must usually be filed within 10–15 days of learning about the issue in which the grievance is based. A grievance can be filed when you think the school has violated your child’s rights under the Texas Education Code, your district’s student code of conduct, your district’s board policies, or the Constitution. The grievance form can be obtained from your district’s website or the school administration, and if it is not provided, document the refusal and escalate the request to the district office. When completing the form, include your child’s details (name, date of birth, and campus), a description of the issue, and documentation of informal resolution attempts. Submit the form via email or in person and request a receipt as proof of submission. If additional space is needed to explain your circumstances but do not have space to do so on the grievance form, you may attach a separate document providing further explanation. To see a sample grievance form, click here.
The grievance process typically has three levels. At level one, the campus administration schedules a conference within 10 business days to hear your concerns, after which the district must issue a written response within another 10 days. If dissatisfied, a level two grievance is most commonly filed with the superintendent’s office within 10 days, or an assistant superintendent or another designated official from the superintendent’s office. The level two conference is limited to the evidence and issues you discussed at the level one conference and submission of additional evidence or issues is not permitted absent a permission from the district. A written decision is again required within 10 business days from the level two conference. If you disagree with the level two outcome, a level three grievance can be filed to appeal the matter to the school board. This final level may involve a formal hearing with the board or a hearing officer, where you can present your case, though no new evidence is typically allowed. Following the board’s decision, no further remedies are available within the district, but you may consult a school law attorney to explore other legal options. Throughout the process, it is critical to remain professional, adhere to timelines, and provide clear, factual information.
Note that all of the timelines mentioned above may vary for your district. Check your district’s FNG (LOCAL) policy to become familiar with your district’s timelines and to make sure that you do not miss any deadlines.
To read more on the grievance process for Texas school districts click here.